We're here to help. Whether it's a question about an order, a concern about ingredients, or just something you're curious about — you'll always reach a real person. We read every message and reply within 1–2 business days.
Shipping
Processing time
Orders are packed and shipped within 1–3 business days of being placed. You'll get a confirmation email the moment your order is on its way.
Where we ship
We currently ship to [list countries/regions]. If you're outside these areas, email us — we're always looking to expand.
Delivery estimates
-
Domestic: 3-5 business days
-
International: 5-12 business days
Shipping costs
Calculated at checkout based on weight and destination. [Free shipping on orders over $50.
Tracking
Every order comes with a tracking link. If it hasn't arrived within 2 days of shipping, reach out and we'll look into it.
Returns & Exchanges
We want you to feel good about what you bring into your home. If something isn't right, we'll make it right.
Return window
You have 30 days from delivery to start a return.
Condition
Items must be unused, unopened, and in their original packaging. For hygiene and safety reasons, we can't accept opened or used items, but if there's a problem with your order, contact us and we'll sort it out.
How to start a return
Email lunetteandhalo@gmail.com with your order number and reason for return. We'll send you instructions within 1–2 business days.
Return shipping
Customer covers return shipping / We cover it for damaged or incorrect items.
Refunds
Once we receive and inspect your return, refunds are processed within 5–7 business days to your original payment method.
Exchanges
Want to swap for something else? Mention it in your return email and we'll help you choose.
Order Issues
Wrong, missing, or damaged item
Email us within 7 days of delivery with your order number and a photo if possible. We'll replace or refund it right away — no back-and-forth.
Lost or delayed packages
If tracking hasn't updated in 3 days, let us know. We'll work with the carrier and keep you posted.
Cancellations or changes
Need to change your order? Email us within 12 hours of placing it and we'll do our best. Once it's shipped, we can't make changes — but you can always start a return.
FAQ
Are your ingredients eco-conscious?
Pretty home fragrances mean nothing if they're not clean. We choose ingredients with care for both you and the planet, because it's also the stuff we keep in our own home.
Are your products vegan and cruelty-free?
Yes, they are!
How should I store my products?
Keep them in a cool, dry place away from direct sunlight and heat. That keeps ingredients at their best for longer.
Do you offer samples?
We do have tea lights that give you just enough sniff time before you commit to anything big. It's a low-commitment way to try before you buy.
Do you restock sold-out items?
Yes, sign up for restock notifications. / We restock as often as we can.